Terms of Use

These Terms of Use ("Terms") form a legally binding agreement between you ("User", "you", or "your") and Reava, Inc. ("Reava", "we", "us", or "our") governing your access to and use of the Reava platform, including any websites, applications, APIs, and related services (collectively, the "Service").

By creating an account, clicking "Accept", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use the Service.

Reava is an AI-powered product development environment designed to help product engineers, founders, and technical product managers translate unstructured customer feedback into structured, machine-readable product specifications.

The Service enables you to:

• Connect third-party data sources (“Connectors”) such as support tools, CRMs, documentation platforms, and communication tools to ingest customer feedback signals.
• Automatically cluster, analyse, and prioritise signals using Reava's AI pipeline.
• Generate AI Outputs including insight summaries, problem statements, hypotheses, and product requirement documents (PRDs).
• Use AI-generated specifications as inputs for engineering workflows and AI coding agents.

We reserve the right to add, modify, or discontinue features of the Service at any time. We will provide reasonable notice of any material changes that adversely affect your use of the Service.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Upload, process, or transmit data that you do not have the right to use, or that infringes the intellectual property, privacy, or other rights of third parties.
• Use the Service to store, process, or transmit personally identifiable information of minors without appropriate legal authority.
• Attempt to reverse-engineer, decompile, disassemble, or derive source code from any part of the Service.
• Use automated means (bots, scrapers, crawlers) to access or extract data from the Service other than through Reava's published API.
• Circumvent, disable, or interfere with security features, access controls, or rate limits.
• Introduce malware, viruses, ransomware, or other malicious code into the Service.
• Use the Service to engage in phishing, fraud, or any unlawful or deceptive activity.
• Share, resell, or sublicense access to the Service to third parties without Reava's prior written consent.
• Attempt to access another user's workspace or data without authorisation.
• Use the Service in a way that violates any applicable law, regulation, or export control restriction.

Reava reserves the right to suspend or terminate accounts that violate this policy, with or without notice, and to report conduct to law enforcement authorities where appropriate.

The Service uses large language models to generate AI Outputs, including insight clusters, problem statements, hypotheses, and product specifications. You acknowledge and agree that:

• AI Outputs are generated algorithmically and may contain inaccuracies, omissions, or errors. They do not constitute professional engineering, legal, financial, or product advice.
• You are solely responsible for reviewing, validating, and acting on AI Outputs before using them to inform engineering decisions, product roadmaps, or resource allocation.
• Reava provides AI Outputs as a decision-support tool. Any engineering work, product prioritisation, or business decision you make based on AI Outputs is made at your own risk.
• AI Outputs may reflect limitations or biases of the underlying models. Reava makes no warranty that AI Outputs are complete, accurate, fit for purpose, or free from bias.

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that a reasonable person would recognise as confidential given the context ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was rightfully known before disclosure; or (c) is independently developed without reference to the other party's Confidential Information.

Both parties will use Confidential Information only to exercise rights and perform obligations under these Terms and will protect it with at least the same degree of care used for their own confidential information (but no less than reasonable care).

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by applicable law, Reava expressly disclaims all warranties, including without limitation:

• Any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
• Any warranty that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Any warranty as to the accuracy, completeness, or fitness for purpose of any AI Outputs or insights generated by the Service.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

To the maximum extent permitted by applicable law, in no event will Reava, its directors, officers, employees, agents, or licensors be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Damages arising from your reliance on AI Outputs or product specifications generated by the Service.
• Cost of procurement of substitute services.

Reava's total cumulative liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of: (A) the amount you paid to Reava in the 12 months preceding the claim; or (B) US $100.

These limitations apply regardless of the legal theory under which the claim is brought (contract, tort, strict liability, or otherwise) and even if Reava was advised of the possibility of such damages.

You agree to defend, indemnify, and hold harmless Reava and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service in violation of these Terms.
• Your Data, including any claim that Your Data infringes the rights of a third party.
• Your violation of any applicable law or regulation.
• Any misuse of AI Outputs or product specifications generated by the Service.

• Entire Agreement: These Terms (together with the Privacy Policy and any applicable order forms) constitute the entire agreement between you and Reava regarding the Service and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Reava's failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment: You may not assign these Terms or any rights under them without Reava's prior written consent. Reava may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
• Notices: Legal notices to Reava must be sent to legal@reava.co. We may provide notices to you via email or through the Service.
• Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, pandemic, war, cyberattacks, or third-party infrastructure outages.

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 14 days before the change takes effect. The "Last Updated" date at the top of this document will reflect the most recent revision. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance.

If you have questions about these Terms, please contact us:

• Email: legal@reava.co
• Website: reava.co/terms
• Post: Reava, Inc., [Registered Address], United States