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Terms of Use

Reava · Effective Date: June 23, 2026 · Last Updated: June 23, 2026

1. Acceptance of Terms

These Terms of Use ("Terms") form a legally binding agreement between you ("User", "you", or "your") and Reava, operated by Batuhan Bekir Gultekin, trading as BATU Consulting, a sole proprietor (Einzelunternehmen) established in Germany ("Reava", "we", "us", or "our"), governing your access to and use of the Reava platform, including any websites, applications, APIs, and related services (collectively, the "Service").

By creating an account, clicking "Accept", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Reava is an AI-powered product development environment designed to help product engineers, founders, and technical product managers translate unstructured customer feedback into structured, machine-readable product specifications.

The Service enables you to:

  • Connect third-party data sources (“Connectors”) such as support tools, CRMs, documentation platforms, and communication tools to ingest customer feedback signals.
  • Automatically cluster, analyse, and prioritise signals using Reava's AI pipeline.
  • Generate AI Outputs including insight summaries, problem statements, hypotheses, and product requirement documents (PRDs).
  • Use AI-generated specifications as inputs for engineering workflows and AI coding agents.

We reserve the right to add, modify, or discontinue features of the Service at any time. We will provide reasonable notice of any material changes that adversely affect your use of the Service.

3. Accounts and Workspaces

3.1 Registration

To use the Service, you must create an account with a valid email address and a secure password. You agree to provide accurate, current, and complete registration information and to keep it up to date.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@reava.co if you suspect any unauthorised access to or use of your account.

3.3 Workspaces

The Service is organised around workspaces. A workspace owner may invite other users as members. Workspace owners are responsible for managing member access and ensuring that all members comply with these Terms. Reava enforces role-based access controls, but you are ultimately responsible for governance within your workspace.

4. Subscriptions, Credits, and Billing

4.1 Plans

The Service is offered on subscription plans (including free tiers, if available) as described on our pricing page at reava.co/pricing. Features, usage limits, and credit allocations vary by plan.

4.2 Credits

Certain AI features consume credits from your workspace's credit balance. Credit consumption rates are documented in the Service. Unused credits do not roll over unless otherwise specified in your plan. Statutory rights of consumers (including any right of withdrawal under Section 4.7) remain unaffected.

4.3 Payment and Taxes

Subscription fees are billed in advance on a monthly or annual basis depending on your plan selection. Prices are stated in US dollars (USD) unless otherwise indicated. All payments are processed by Stripe (Stripe Payments Europe, Ltd. / Stripe, Inc.). By providing payment details, you authorise Reava to charge your payment method for all fees owed.

Reava operates as a small business under the German small-business scheme (Kleinunternehmer, § 19 UStG). Accordingly, no German value-added tax (VAT / Umsatzsteuer) is charged, and invoices do not show VAT. You remain responsible for any taxes or duties that may apply to you under the law of your own jurisdiction.

4.4 Free Trials

If Reava offers a free trial, you may use the Service without charge for the trial period. At the end of the trial, your account will either downgrade to a free tier (if available) or require a paid subscription to continue accessing paid features. We will notify you before the trial ends.

4.5 Cancellations

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date. Except for the statutory right of withdrawal in Section 4.7 and any other mandatory rights, we do not provide prorated refunds for partial billing periods unless described in a separate order form.

4.6 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes take effect at the start of your next billing period following the notice. If you do not agree to a price change, you may cancel before it takes effect.

4.7 Right of Withdrawal (Consumers)

If you are a consumer (a natural person entering into the contract for purposes outside your trade, business, or profession) resident in the EU, you have a statutory right to withdraw from a paid subscription within 14 days without giving reasons, in accordance with §§ 355, 356 of the German Civil Code (BGB).

The withdrawal period is 14 days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us by a clear statement (for example, an email to legal@reava.co) of your decision to withdraw. You may use the statutory model withdrawal form, but you are not required to. To meet the deadline, it is sufficient that you send your communication before the period expires. If you withdraw, we will refund all payments received from you without undue delay and no later than 14 days from the day we receive your notice.

Early performance and loss of the right of withdrawal: If you expressly request that we begin providing the Service before the end of the withdrawal period and confirm that you understand you will lose your right of withdrawal once the Service has been fully performed, your right of withdrawal expires upon complete performance. If you withdraw while the Service is being provided, you owe a proportionate amount for the part already provided up to the point of withdrawal.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Upload, process, or transmit data that you do not have the right to use, or that infringes the intellectual property, privacy, or other rights of third parties.
  • Use the Service to store, process, or transmit personal data of minors without appropriate legal authority.
  • Attempt to reverse-engineer, decompile, disassemble, or derive source code from any part of the Service, except to the extent permitted by mandatory law (e.g., § 69e UrhG).
  • Use automated means (bots, scrapers, crawlers) to access or extract data from the Service other than through Reava's published API.
  • Circumvent, disable, or interfere with security features, access controls, or rate limits.
  • Introduce malware, viruses, ransomware, or other malicious code into the Service.
  • Use the Service to engage in phishing, fraud, or any unlawful or deceptive activity.
  • Share, resell, or sublicense access to the Service to third parties without Reava's prior written consent.
  • Attempt to access another user's workspace or data without authorisation.
  • Use the Service in a way that violates any applicable law, regulation, or export control restriction.

Reava reserves the right to suspend or terminate accounts that violate this policy, with reasonable notice where practicable, and to report conduct to the competent authorities where appropriate.

6. Connectors and Third-Party Integrations

6.1 Authorisation

When you enable a Connector, you authorise Reava to authenticate with and retrieve data from the third-party platform on your behalf. You represent that you have the legal right to access and process the data retrieved through each Connector you activate, including any data relating to your end customers or employees.

6.2 Third-Party Terms

Your use of Connector integrations is also subject to the terms of service and privacy policies of the respective third-party platforms (e.g., HubSpot, Zendesk, Google, Atlassian). Reava is not responsible for the availability, accuracy, or practices of any third-party platform.

6.3 Connector Availability

Reava does not guarantee the continued availability of any particular Connector. Third-party platforms may change their APIs or restrict access at any time, which may affect Connector functionality. We will make reasonable efforts to notify you of material disruptions.

7. Data Ownership and Licence

7.1 Your Data

You retain full ownership of all data you upload or connect to the Service ("Your Data"), including workspace signal data, documents, and derived AI Outputs. Nothing in these Terms transfers ownership of Your Data to Reava.

7.2 Licence to Reava

You grant Reava a limited, non-exclusive, worldwide, royalty-free licence to access, process, store, and display Your Data solely to: (a) provide and improve the Service for your workspace; (b) comply with legal obligations; and (c) perform technical operations such as backups and security monitoring. This licence terminates upon deletion of Your Data or closure of your account.

7.3 No Training on Your Data

Reava does not use Your Data, including signal data and AI Outputs, to train any externally deployed or publicly accessible AI model. AI inference on your workspace data is performed on-demand by third-party model providers (see Privacy Policy, Section 5) and is not used for model training outside your workspace.

7.4 Data Portability and Deletion

You may export Your Data at any time through the Service's export features. Upon account closure, we will delete Your Data in accordance with the retention schedules described in our Privacy Policy.

8. AI-Generated Content and Disclaimer

The Service uses large language models to generate AI Outputs, including insight clusters, problem statements, hypotheses, and product specifications. You acknowledge and agree that:

  • AI Outputs are generated algorithmically and may contain inaccuracies, omissions, or errors. They do not constitute professional engineering, legal, financial, or product advice.
  • You are solely responsible for reviewing, validating, and acting on AI Outputs before using them to inform engineering decisions, product roadmaps, or resource allocation.
  • Reava provides AI Outputs as a decision-support tool. Any engineering work, product prioritisation, or business decision you make based on AI Outputs is made at your own risk.
  • AI Outputs may reflect limitations or biases of the underlying models. Reava makes no warranty that AI Outputs are complete, accurate, fit for purpose, or free from bias.

This Section limits expectations as to AI Outputs; it does not exclude or limit Reava's liability beyond what is permitted under Section 12.

9. Intellectual Property

9.1 Reava's IP

The Service, including its software, algorithms, AI models (excluding third-party model weights), user interface, branding, and documentation, is owned by Reava and protected by copyright, trade secret, and other applicable laws. You may not copy, modify, distribute, or create derivative works from Reava's intellectual property without our express written consent, except where permitted by mandatory law.

9.2 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant Reava an irrevocable, perpetual, royalty-free licence to use that Feedback for any purpose, including improving the Service, without obligation to you. Feedback does not include Your Data.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that a reasonable person would recognise as confidential given the context ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was rightfully known before disclosure; or (c) is independently developed without reference to the other party's Confidential Information.

Both parties will use Confidential Information only to exercise rights and perform obligations under these Terms and will protect it with at least the same degree of care used for their own confidential information (but no less than reasonable care).

11. Warranties

The Service is provided with reasonable care and skill. To the extent permitted by applicable mandatory law, Reava does not warrant that the Service will be uninterrupted, error-free, or secure, or that AI Outputs will be accurate, complete, or fit for a particular purpose. Statutory warranty rights (Gewährleistung) of consumers under German law remain unaffected by this Section.

12. Limitation of Liability

12.1 Reava is liable without limitation for damages arising from injury to life, body, or health caused by a culpable breach of duty, for damages caused by intent or gross negligence, under the German Product Liability Act (Produkthaftungsgesetz), and to the extent Reava has assumed a guarantee.

12.2 In the case of slight negligence, Reava is liable only for the breach of a material contractual obligation (a "cardinal obligation" — an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely). In such cases, Reava's liability is limited to the damage that is foreseeable and typical for this type of contract.

12.3 Any further liability of Reava is excluded. In particular, except in the cases covered by Section 12.1, Reava is not liable for indirect or consequential damages, lost profits, loss of data, or damages arising from your reliance on AI Outputs or product specifications generated by the Service.

12.4 The limitations in this Section also apply in favour of Reava's legal representatives, employees, and agents.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Reava from third-party claims, liabilities, damages, losses, and reasonable expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Service in violation of these Terms.
  • Your Data, including any claim that Your Data infringes the rights of a third party.
  • Your violation of any applicable law or regulation.
  • Any misuse of AI Outputs or product specifications generated by the Service.

This Section does not apply to consumers to the extent it would impose liability beyond what they owe under statutory law.

14. Term and Termination

14.1 Term

These Terms apply from the date you first access the Service and continue until your account is closed or these Terms are otherwise terminated.

14.2 Termination by You

You may close your account at any time by following the instructions in account settings. Closure takes effect at the end of your current billing period for paid plans. This is without prejudice to any right of withdrawal under Section 4.7.

14.3 Termination by Reava

Reava may suspend or terminate your account for good cause (wichtiger Grund), including if: (a) you materially breach these Terms; (b) we are required to do so by law; (c) you engage in conduct that poses a security risk to the Service or other users; or (d) you become the subject of insolvency proceedings. The statutory right to terminate continuing obligations for good cause (§ 314 BGB) remains unaffected.

14.4 Effect of Termination

Upon termination, your right to access and use the Service immediately ceases. We will retain and then delete Your Data in accordance with our Privacy Policy. Sections 7.2, 8, 9, 10, 11, 12, 13, and 15 survive termination.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence.

15.2 Place of Jurisdiction

If you are a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, or if you have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising out of these Terms is Berlin, Germany. Otherwise, the statutory places of jurisdiction apply.

15.3 Informal Resolution

Before initiating formal proceedings, please contact us at legal@reava.co so that we can attempt to resolve the matter.

15.4 Consumer Dispute Resolution

The European Commission provides an online dispute resolution (ODR) platform for consumers at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (VSBG).

16. General Provisions

  • Entire Agreement: These Terms (together with the Privacy Policy and any applicable order forms) constitute the entire agreement between you and Reava regarding the Service and supersede all prior agreements and understandings.
  • Severability: If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions continue in full force and effect; the invalid provision is replaced by the applicable statutory rule.
  • Waiver: Reava's failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment: You may not assign these Terms or any rights under them without Reava's prior written consent. Reava may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, provided this does not weaken your rights.
  • Notices: Legal notices to Reava must be sent to legal@reava.co. We may provide notices to you via email or through the Service.
  • Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, pandemic, war, cyberattacks, or third-party infrastructure outages.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 14 days before the change takes effect. The "Last Updated" date at the top of this document will reflect the most recent revision. If you do not object within the notice period or continue to use the Service after the changes take effect, this constitutes your acceptance. We will inform you of your right to object and the consequences in the change notice.

18. Contact Us

If you have questions about these Terms, please contact us:

  • Email: legal@reava.co
  • Website: reava.co/terms
  • Post: Batuhan Bekir Gultekin, trading as BATU Consulting, Scharnhorststraße 4F, 10115 Berlin, Germany